Employ is looking for a Technical Support Specialist to join our team in our Bangalore, India office. This person will provide technical guidance and support to our business and customers.    

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  

Responsibilities:

• Act as product expert –  Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
• Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. 

Requirements:

• Bachelor's degree in Computer Science (or the equivalent) is required
• Four years of related technical support experience
• Technically savvy with strong project management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand

About Employ:

Employ Inc. is a leading provider of recruiting and talent acquisition solutions, serving as the parent company to JazzHR, Lever, Jobvite, and NXTThing RPO. These brands collectively offer a comprehensive suite of services tailored to meet diverse hiring needs across various industries.

Employ Inc. was established to reflect the significant business transformation following the unification of Jobvite, JazzHR, and NXTThing RPO. This strategic consolidation aimed to create a market leader in talent acquisition solutions.

In April 2024, Steve Cox was appointed as the Chief Executive Officer, bringing extensive experience in technology and operations to lead the company through its next phase of growth.

Employ Inc. has been recognized for its rapid growth, securing a spot on the 2024 Inc. 5000 list of fastest-growing private companies in America.

Headquartered in Waltham, Massachusetts, Employ Inc. continues to innovate in the talent acquisition space, providing purpose-built, scalable solutions to over 22,000 customers.